One inbox.
A more personal reply.
Bring WhatsApp and Instagram conversations together. Read what’s already been said, see who you’re helping and let your team take it from there.
Shared inboxYour channels, together.
See connected conversations together or filter by channel.
The earlier messages, in view.
Read the exchange before you decide how to help.
The person, in context.
Keep useful customer details, tags and notes close.
Step in.
Keep the conversation.
A customer needs an explanation, a comparison or help with an order. Your team can read the exchange, pause the bot and reply manually in the same conversation.
The customer stays in the channel they already use. Your team has the earlier messages in view.
- 1Read the exchange.
See the question and the replies already sent.
- 2Pause the bot.
Make room for your team to reply manually.
- 3Continue personally.
Pick up with the customer’s context close.
“Can someone help me compare the colours?”
Do you prefer a lighter or darker pair?
A human touch.
- Interested in
- Everyday Runner
- Shoe size
- 40
- Budget
- ₦30,000
Comfortable work shoes. Size 40. Follow up with colour options.
Know the person.
Give a better reply.
Keep customer details, tags and useful notes alongside the conversation. See what someone is interested in and what they’ve already shared before deciding how to help.
When it’s time to follow up, start with the details that make the message relevant to that person.
Explore customers & leadsBring your team into the conversation.
- 1
Connect your channels
Bring supported WhatsApp and Instagram connections into Waabot.
- 2
Read the conversation
See the customer’s question and the replies already sent.
- 3
Take over when needed
Pause the bot and give the customer a personal reply.
A little more about your shared inbox.
Here are some helpful answers about Waabot.
Still have questions?
Talk with our sales team to better understand the scale of your business and recommend the right plan for you.
Keep every part connected.
Helpful replies, useful details and a team ready to continue.
Be there when the conversation needs you.
Bring your connected channels, customer context and team replies into one shared inbox.