Your knowledge.
A more helpful conversation.
From “Do you have my size?” to “That’s the one.” Help customers find answers, choose a product and take the next step—with an AI assistant that knows your business.
Hi! I need a pair of everyday shoes.
Happy to help. What size do you wear, and what’s your budget?
Size 40, around ₦30,000.
Answers with context.
Use the business information and instructions you provide.
A little help choosing.
Ask about a customer’s needs before recommending a product.
Your team stays close.
Continue in the shared inbox when a person is needed.
A helpful answer starts
with what you know.
Your products. Your delivery information. The way you like to help. Give your assistant that context, so its replies have something useful behind them.
Business knowledgeSarah’s StoreThe everyday collection
Everyday Runner: off-white trainers for everyday wear. Available in sizes 38–43. Price: ₦28,500.
Before recommending a pair, ask the customer for their size and budget.
Do you have trainers in size 40 under ₦30,000?
The Everyday Runner is available in size 40 at ₦28,500. Would you like to know more about the fit?
Uses products & pricesKeep the information accurate. Tell your assistant how you want it to help.
Explore the documentation There’s a person
behind every question.
A size. A budget. Something they need for work. Your assistant can ask the right questions and collect useful details as the conversation unfolds.
Keep those answers with the customer record, so your next follow-up starts with a little more understanding.
Explore customers & leads “Size 40, around ₦30,000.
Something comfortable for work.”
- Interested in
- Everyday Runner
- Shoe size
- 40
- Budget
- ₦30,000
- Looking for
- Comfortable work shoes
the next conversation.
Let AI help.
Let people be people.
Some conversations need a person. Your team can open the shared inbox, see what the customer has already asked and continue from there.
- Read the conversation before replying.
- Pause the bot while you reply manually.
- Keep the customer’s context close.
Make it your assistant.
Start with your business. Build towards a better conversation.
- 1
Add your knowledge
Give the assistant your business information and clear instructions.
- 2
Connect your conversations
Bring your supported messaging channels into Waabot.
- 3
Help customers take a step
Answer, recommend and collect the details your team needs.
A little more about your AI assistant.
Here are some helpful answers about Waabot.
Still have questions?
Talk with our sales team to better understand the scale of your business and recommend the right plan for you.
Keep the conversation going.
Your assistant is one part of a connected customer journey.
Give your next customer a helpful answer.
Put your business knowledge to work. Help customers choose, collect the useful details and keep your team close.